Privacy policy of iQ Vision

At IQ Vision, we respect the privacy of our clients and ensure that all the information they provide us is safe and confidential. This privacy policy explains how we collect, use, and protect the personal data of our clients.

Personal data controller:

iQ VISION Sp. z o.o.
ul. Makuszyńskiego 18
31-752 Krakow

Contact details of the Data Protection Officer of IQ VISION:

1. Information collection.

At IQ Vision, we only collect the information that is necessary for providing our services and developing our business. We may collect the following personal data:

  • Name and surname
  • Email address
  • Phone number
  • Address
  • Data concerning the client’s preferences and needs, to tailor our services to their requirements

2. Information use.

The personal data collected by IQ Vision is used for the following purposes:

  • Sending commercial and marketing information regarding our products and services
  • Customer support, including responding to inquiries and complaints
  • Processing orders and delivering products or services
  • Improving our products and services, including adapting them to the users’ needs and preferences
  • Ensuring the safety of our products and services
  • Collaborating with business partners, such as suppliers, payment service providers, and marketing agencies

3. Information protection.

At IQ Vision, we use appropriate security measures to protect our clients’ personal data from unauthorized access, theft, or loss. We use technologies such as encryption, information security systems, and access control procedures to achieve this goal.

4. Protection of children’s personal data.

Our website is not intended for children under 16 years of age. IQ Vision does not collect or process personal data of children under 16 years of age without the consent of their parents or legal guardians.

5. Advertising and marketing.

IQ Vision may use users’ data for advertising and marketing purposes, such as personalizing content and offers, analyzing users’ preferences, or promoting our products and services. Users have the right to withdraw their consent to the use of their personal data for marketing purposes at any time.

6. Log files.

Our website may collect information about users through log files. This information may include IP address, browser type, internet service provider, and the date and time of the website visit. Log files are used for statistical purposes and to analyze users’ behavior on our website to improve the quality of our services.

7. Information sharing.

IQ Vision may share users’ personal data with our business partners to enable them to perform their tasks. These partners are required to adhere to appropriate security and privacy standards.

IQ Vision may also share users’ personal data if required by law or law enforcement agencies.

8. Customer Rights.

Users have the right to:

  • Access their personal data stored by iQ Vision and obtain information about it.
  • Request correction of their personal data if they believe it is inaccurate or incomplete.
  • Data obtained in this way may be transferred by us to other entities for the purpose of developing statistics on the use of the Online Store. In this case, no data allowing for your identification will be transferred.
  • Request deletion of their personal data if it is no longer necessary for the purposes for which it was collected, or if the user has withdrawn their consent for its processing.
  • Request limitation of processing their personal data if the user considers that their personal data is inaccurate, processed unlawfully, or no longer necessary for the purposes of processing, but the user still needs it to defend their rights in legal proceedings.
  • Transfer their personal data to another company or organization if the user has given consent to the processing of their personal data, or if the processing is necessary for the performance of a contract, and the processing is carried out in an automated manner.
  • Object to the processing of their personal data for legitimate reasons, if the processing is carried out for marketing or profiling purposes.
  • Withdraw consent to the processing of their personal data at any time, if the processing is based on the user’s previously expressed consent.

In order to exercise these rights, users can contact us via email or contact form available on our website. We will try to respond to the user’s request within 30 days of receiving it and fulfill their requests in accordance with applicable data protection laws.

9. Changes to the Privacy Policy.

iQ Vision’s privacy policy may be periodically changed or updated. Any changes will be announced on our website, and customers will be informed about them via email or other available communication channels. We recommend checking our privacy policy regularly to be aware of any changes.

10. Acceptance of the Privacy Policy.

Using our website means acceptance of this Privacy Policy. If the user does not agree with our Privacy Policy, they should refrain from using our website.

11. Cookies and Tracking Technologies.

Our website uses cookies to facilitate its use and provide the best possible user experience. Cookies are small text files that a web browser places on the user’s device while browsing the website.

Our website uses cookies to:

  • Remember user preferences, such as language, font size, or preferred product categories.
  • Analyze the way our website is used, including monitoring traffic on the site, time spent on it, and the number of visits.
  • Personalize content and offer users content and offers tailored to their interests and preferences.
  • Enable logging in and remembering user login data.

12. Customer choice.

IQ Vision customers have the right to choose the collection and use of their personal data. They can decide to opt-out of cookies or other tracking technologies, withdraw consent for the processing of their personal data, or unsubscribe from our marketing communications at any time. However, it should be noted that disabling or limiting the use of cookies may affect the functionality of certain features on our website.

13. Transfer of data outside the country.

At IQ Vision, we may transfer the personal data of our customers outside the country to ensure the provision of our services at the highest level. In such cases, we use appropriate measures to protect personal data, including data processing agreements.

14. Cooperation with other entities.

At IQ Vision, we may collaborate with other entities to provide our services or conduct marketing activities. In such cases, we maintain full control over the processing of our customers’ personal data and require our partners to apply appropriate security measures.

15. Contact us.

If you have any questions or concerns regarding our privacy policy, please contact us by email. We will provide any information and explanations necessary and try to resolve any issues in a way that is satisfactory to our customers.

16. Period for which we retain your personal data.

IQ Vision stores user’s personal data only for the period necessary to achieve the purposes for which it was collected or for the purposes required by law. The period for which data is stored may vary depending on the type of data and the purpose for which it was collected. After this period, the data is deleted in such a way that it cannot be attributed to specific individuals.

17. Summary.

The IQ Vision privacy policy aims to ensure the security and protection of our customers’ personal data. All personal data is stored and processed in accordance with applicable laws and the highest security standards. IQ Vision customers have the right to control their personal data and choose the collection and use of their data. If you have any questions or concerns, please contact us.

18. Additional information.

As a company that sells optical products (eyeglass lenses), IQ Vision is committed to complying with guidelines and standards related to the protection of personal data and customer privacy. In addition to the privacy policy, IQ Vision also uses other security measures, such as antivirus systems, firewalls, and data encryption. All of these actions aim to ensure the highest quality services and the protection of our customers’ personal data.

19. Effective date.

This Privacy Policy is effective as of April 4th, 2023.

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